privacy policy

At HomeBuddies - Bristol, we are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with UK GDPR and the Data Protection Act 2018. This policy outlines how we collect, use, store, and protect your personal data.

1. Information We Collect

We may collect the following personal information when you engage with our services:

  • Personal details: Name, address, phone number, email address

  • DBS details

  • Service-related details: Information about your needs and preferences to provide tailored support

  • Payment information: If applicable, for processing service payments

  • Communications: Any correspondence with us, including emails and messages

  • Website usage data: Through cookies and analytics (where applicable and with consent)

2. How We Use Your Information

We process personal data for the following lawful reasons under UK GDPR:

  • To provide and personalise our services (contractual necessity)

  • To respond to inquiries and customer support requests (legitimate interest)

  • To process payments and manage accounts (contractual necessity)

  • To send marketing communications (with consent)

  • To improve our services and website (legitimate interest)

  • To comply with legal obligations

3. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Once no longer required, we securely delete or anonymize the data.

4. Data Sharing and Transfers

We do not sell or rent your personal data. However, we may share data with:

  • Trusted third-party service providers (e.g., payment processors, IT support) under strict confidentiality agreements

  • Legal authorities, if required by law

  • International transfers: If we transfer data outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place

5. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access: Request a copy of the data we hold about you

  • Right to rectification: Request corrections to inaccurate data

  • Right to erasure: Request deletion of your data (where legally permissible)

  • Right to restrict processing: Ask us to limit how we use your data

  • Right to data portability: Request to transfer your data to another service provider

  • Right to object: Opt-out of processing based on legitimate interests or direct marketing

  • Right not to be subject to automated decision-making

To exercise any of these rights, please contact us using the details below.

6. Cookies and Website Tracking

If our website uses cookies or analytics tools, we will inform you and obtain consent where required. You can adjust your browser settings to refuse cookies if preferred.

7. Security Measures

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

8. Complaints and Contact Information

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

For any privacy-related inquiries, please contact us:
Email: hello@home-buddies.co.uk
Phone: 0117 4411828

Last update: 13 March 2025